Support

A question or a problem with the app? We reply quickly.

Frequently asked questions

The scanner does not recognise my medication box

Make sure the lighting is good and hold the medication name flat in the frame. You can also search by name, or scan the barcode on the box.

How do I restore my purchases?

Open the subscription screen (the gold diamond button on the home screen), then tap “Restore” at the bottom. Sign in with the same Apple Account you used for the purchase.

How do I cancel my subscription?

iOS Settings → your name → Subscriptions → Plantis+ → Cancel. Access remains active until the end of the current period. A free trial can be cancelled at any time before it ends, at no charge.

Is this medical advice?

No. Plantis provides educational information drawn from public databases. Always consult a healthcare professional before changing a treatment.

How do I delete my data?

All your data (history, favourites, profile) is stored on your device: deleting the app erases it. Details in our privacy policy.